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Help Center /Orders, Shipping & Returns/Orders, Shipping & Returns/What should I do if I receive an error message while checking out?
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Verify that all of your information has been entered correctly, then make sure that your billing address matches your credit card/ bank information. If you still get an error message, you might consider calling your credit card company or bank to check that the billing address they have on file matches the one you have provided to us. If you are still receiving an error message, you can call our customer service department at 1-213-877-5559 during business hours (M-F 9:30AM-6:30PM Eastern Standard Time.).
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