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Help Center /Orders, Shipping & Returns/Orders, Shipping & Returns/What should I do if my order still hasn't arrived?
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Contact customer service at 1-213-887-5559. We will work with the carrier to locate your package.
For orders within the United States: In the event that a package is lost, there will be a waiting period of 12-14 business days from the date the package was shipped before a replacement order can be processed. If the order is needed sooner, a new order must be placed; thereafter, the delayed package can be returned for a refund once it is received.
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